Service

Always On.Always DPLASER.

From initial consultation to lifelong maintenance, DPLASER provides a 360° support ecosystem for your laser cutting operations. We integrate 24/7/365 instant technical assistance with localized on-site expertise and genuine parts to ensure your production never skips a beat. Powered by our AI-Smart Service System, we don't just fix problems—we anticipate them, keeping your factory running with maximum uptime and zero compromise.

Professional Training

Professional Training

Comprehensive technical guidance and hands-on operation training. We ensure your operators are fully skilled in machine maintenance and software usage to maximize production efficiency.
Efficient Support

Efficient Support

Rapid response within 12 hours. Our dedicated team of senior ehgineers to minimize your downtime provides online diagnosis, video guidance, and localized technical support.
Sufficient Spare Parts Supply

Sufficient Spare Parts Supply

High-efficiency accessories delivery. With multiple regiona inventories, we guarantee the rapid supply of original spare parts (nozzles, protective lenses, etc:) to shorten waiting times.
Global On-site Service

Global On-site Service

Door-to-door installation and commissioning services. Our overseas service centers and cooperative dealers provide localized support to ensure your machine runs perfectly from day one.
Free Sample Proofing

Free Sample Proofing

Try before you buy. Send us your materials, and our applicationlab will provide free sample testing and detailed process reportsto help you find the optimal laser solution.

For more information, you can find and download our product catalog in Source Center. If you want to get equipment information in detail, please telephone our hotline(+86 18663725772) and we will provide a professional product specialist to answer your question.

Definitely. We provide a free proofing service for you. For free proofing, there are 3 ways to contact us:
Hotline: +86 400-991-8871
WhatsAPP: +86  13318433126
E-mail: info@dplaser.cn

FAQ

Yes. In HSG, we provide reassuring service for you. After you purchase our products, we will offer free operation and technical training for you to ensure your subsequent use.

You can purchase the accessories of equipment in two ways:
Telephone: 400-991-8871
E-mail: info@dplaser.cn

You can find the maintenance book on Source Center page and you can choose to read online or download the file directly.

A: Yes, Samples require cost payment (deductible from bulk orders)Full test reports provided.

A: Full-chain customization services:Equipment shell laser engraving enterprise LOG0 (support Pantone color matching)
Function customization: develop exclusive process modules according to industry needs (technical specifications are required)
System: Multi-language interface customization.

A:Dual-base globalmanufacturing network.
Nantong Base (Jiangsu): 90 acres Specialization: High-power cutting machines/automated production lines.
Dongguan Base (Guangdong):40,0008 Specialization: Export-standard laser cutters/bendingequipment/automated lines/Virtual tour: On-site inspection (CNC centers/laser labs) via online meeting arranged within 72hrs aftel booking.

A: Three-tier capacity assurance:

Equipment Type(Standard)

Monthly Capacity

Emergency Scalability

Laser Cutters

80+mnthl 

+30%(25-day lead time)

Laser Welders

120+mnthly 

+50%7-day notice for peak seasons

Automated Lines

15 lines

+20%(30-day delivery)

Data credibility:
25,000+ units delivered over 13 years
Annual capacity: 20,000+ units

A: Standard models: 15-20 workdays (incl.calibration)
Custom orders: 25-30 days for welders/cutters (30% faster than industry av.
erage)
Global logistics:
Sea freight: 25 days to port + end-to-end installation
Support:24/7 technical response

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